COVID-19 Update

Metropolitan Melbourne Lockdown

First of all, it goes without saying that amidst the COVID-19 Pandemic that we all find ourselves in an ever changing environment and having to adjust our plans accordingly based on the advice and directions from our Government and Health Departments.

As of 4:30pm, Wednesday 5 August 2020 the following locations in Victoria will be temporarily closed as per the Government Imposed Directions announced on Monday 3rd August to help stop the spread of COVID-19:

40 Station Place, Werribee VIC 3030

295 Lonsdale Street, Dandenong VIC 3175

8B Balmoral Avenue, Springvale VIC 3171

249 Hampshire Road, Sunshine VIC 3020

Existing Branch or Agent customers can use our dedicated member Login portal at to register and apply for a new loan. Please note loans provided in Branch will not be shown in the online members portal. For information regarding your current loan please contact our customer care team on 1300 721 001.

It is business as usual for our Geelong location (129 Ryrie Street, Geelong VIC 3220, 03 5221 0900).

We will continue to keep our valued customers updated and our customer care team is ready to help via our online chat or via email at or by phone on 1300 721 001.

Business As Usual Elsewhere

The team at Cash Stop would like to let you know that it’s business as usual with a few minor adjustments to our trading hours.

We understand that many of our customers are concerned about their health and safety together with meeting Government advice on general movement within your community and as such you may not be feeling comfortable in visiting your local branch for services.

On that basis, we would like to let you know that you can apply for a loan online.

Apply Online for Fast Cash

As an existing branch customer, the login and application process are easy.

If you experience any difficulties when logging in, please call your local branch or our customer service team on 1300 721 001 for assistance.

We respectfully request that if you are feeling unwell to follow health authorities advice as the health and safety of our staff and customers is of utmost importance and we are always happy to welcome you online.

Protecting our Staff & Customers

Due to the COVID-19 outbreak, we have taken steps in-store to ensure our staff and customers remain safe at all times.

  • Regular scheduled cleaning of frequently touched surfaces such as counters, cash trays, kiosk keyboard and mouse and Eftpos terminals.
  • The use of hand sanitiser after cash transactions with our staff optionally wearing gloves for further protection.
  • Posters placed in high traffic locations to remind staff and customers of how to reduce the spread.

As a business, we have also adopted the best practices outlined by the WHO and Australian Health Authorities. We have also implemented flexible working arrangements for some of our team to ensure business continuity and reduce the risk of mass infection.

We are here to help

Our team are here to help you with any enquires you may have regarding your current services.

Contact Us

You can call us on 1300 721 001 or email

Updated Tuesday 4 August 2020