Frequently Asked Questions
1. What is a Payday Cash Advance / Online Cash Loan ?
A Payday Cash Advance / Online Cash Loan is a short-term loan for a small amount for those who need fast cash before Payday. In form of Online Cash Loan we deposit the cash directly into your nominated bank account.
2. How long does it take to approve?
Your Cash Advance / Online Cash Loan will be approved within a reasonable after you have submitted the application during business hours; Cash Stop will notify you by email once your Cash Advance has been approved.
3. How do I get the money and how soon?
Once your Cash Advance / Online Cash Loan has been approved in most cases cash will be deposited into your account if your Cash Advance / Online Cash Loan is approved before 3pm Sydney Time on a Business Day.
4. Do I need to fax or email any documents?
The application is paperless. However, the lender will need to see Identity documents, Banking history and Proof of Income before assessing the application.
5. Can I apply if I'm on Centrelink benefits?
Applicants receiving government benefits including Youth Allowance and Newstart are eligible to apply.
6. How much can I borrow up to if I'm on Centrelink?
Up to $200* , once you have established a history with Cash Stop, you may apply for an increase.
7. What are the fees and interest rates on a cash advance?
NSW & ACT residents - Cash Stop is your specialist lender. In general loans provided by Cash Stop cost you $33 per $100 borrowed.
Residents of other States - Cash Stop is a finance broker and therefore may not be the lender for your loan. Depending upon the lender we find for you, you may pay a combination of interest and/or administration fees. In general, loans sourced by Cash Stop cost you around $36 per $100 borrowed plus GST and lenders fee.
8. Is there an Application fee?
We do not charge an Application fee.
9. When I pay off my Cash Advance / Online Cash Loan, how soon can I receive another one?
It normally takes three (3) business days for payment to clear into the bank; once your final repayment has cleared you can apply for another Online Cash Loan.
10. Can I pay off my Cash Advance / Online Cash Loan early?
Yes, if the Cash Advance / Online Cash Loan is paid off early, the cost of the Lender's Interest will be reduced.
11. Can I still get a Cash Advance / Online Cash Loan if I have a poor Credit History?
We will review all your current circumstances not just your credit history.
12. What information is verified with my payroll office?
The information may include the following:
a) Employment status – full-time, part-time or casual
b) Length of employment
c) Banking details
d) Income
e) Pay schedule
f) Address
g) DOB
When applying you give approval for this verification.
13. Why do I need to contact my Payroll Office?
Due to the Privacy Act, most companies won’t give out an employee’s details without their verbal or written consent.
14. How much can I borrow?
Online applicants can borrow up to $700.00* based on the responsible lending checks of both the broker and the lender, if you require a higher amount you can apply via one of our branches
15. Can I cancel my Cash Advance / Online Cash Loan?
Yes, you have the right to cancel your loan within 24 hours of signing your Loan Contract providing no funds have been transferred to your nominated Account/Card or transferred back to us with within the 24 hour time frame.
16. Do I need to provide a security?
No, Cash Advances / Online Cash Loans are unsecured.
17. What if I cannot repay on the due date?
If you think you will have insufficient funds in your account, you will need to contact us immediately to make alternative arrangements. You must contact Cash Stop at least two days prior to the direct debit date. When you do we will explain the process. To avoid being in default contact Cash Stop at least 2 business days prior to the direct debit date.
18. How do I repay my Cash Advance / Online Cash Loan?
The instalment repayment method is via Direct Debit from your nominated bank account on your next payday/s.
19. When are you open for business?
We accept online applications 24 hours a day, 7 days a week and if you apply during our business hours (9am - 5pm Business Days); your loan application will be assessed and if approved you will receive same day funding in most cases.
20. Why isn't the Online Application working for me?
Please ensure that you are using Internet Explorer Version 8 or higher or the latest version of Mozilla Firefox.
21. Why am I not able to login?
Try resetting your password. If you are still not able to log in; email
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